Feedback app- Fellafeeds
Digital customer feedback software and app for offline stores.
About Feedback app- Fellafeeds
Feedback app- Fellafeeds is a software company located at SAS tower sector 38, Gurugram, Haryana, providing a multi-channel digital customer feedback app and software solution. The platform helps offline stores collect customer, patient, and employee feedback through tablets, smartphones, kiosks, web surveys, email, and SMS to improve brand performance and increase customer retention.
Services and products
- Monthly Subscription · Rs. 2,499
- Yearly Subscription · Rs. 19,900
- Kiosk & Tablet Feedback App
- Email and SMS Surveys
- Net Promoter Score (NPS) and CSAT Surveys
- Customer Loyalty Program
- Customer Referral Program
- Social Media Push
- Student Feedback System
- Washroom Feedback & Checklist System
Business details
Frequently asked questions
What devices does the FellaFeeds feedback app support?
FellaFeeds supports Kiosks, iPads, iPhones, Android tablets, and mobile phones, with applications available on the Google Play Store and App Store.
How does FellaFeeds handle negative customer feedback?
When a customer submits a negative rating, FellaFeeds triggers an instant alert message to the supervisor's or concerned person's phone so they can act immediately, and it can also present a review link or discount coupon.
Can FellaFeeds collect surveys without an active internet connection?
Yes, FellaFeeds features an offline mode that allows businesses to keep taking surveys when the internet is down, automatically syncing the data once connectivity is restored.
What subscription plans are available for FellaFeeds software?
FellaFeeds offers a monthly subscription at Rs. 2,499 and a yearly subscription at Rs. 19,900, both including a 7-day free trial.
How does the washroom feedback system at FellaFeeds work?
The washroom feedback system uses touch tablets for customer ratings, digital checklists verified via staff PINs, and timer alerts sent to supervisors if a washroom has not been cleaned within two hours.